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Steven Lee Hancock |
* Steve20841@comcast.net |
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' 410-489-4746 |
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Fax: 410-489-4619 |
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- 15190 Frederick Road Woodbine, MD 21797 |
-> Results Driven Manager <-
Skilled and quality-focused professional seeking a key role with an organization in need of a qualified individual with demonstrated ability to integrate operations and project management expertise, customer support experience, and related education to exceed technical, business, and customer requirements. Combines organizational expertise, efficiency, strong visionary planning, communication, and liaison skills with the ability to independently plan and direct high-level business affairs.
Areas of key strengths include:
§ Excellent Strategist - Provide advanced technical solutions that boost productivity and efficiency across the organization. Quickly identify problem areas and implement effective solutions to meet goals for business logistics and budget cutbacks.
§ Exceptional organizational skills - Consistently recognized by colleagues for cross-discipline talents in needs analysis, troubleshooting and problem resolution in fast-paced environments.
§ Strong sense of responsibility - Solid professional standards; excellent track record of dependability. Maintain focus on achieving results while formulating and implementing business solutions to meet a diversity of needs.
§ Insightful and articulate - Excellent interpersonal/communication skills. Interacted with all levels from executives and administration personnel to customers and staff, covering all ends of the spectrum.
§ Computer Expertise - Strong background in computer programs and applications including Microsoft Office presentation software, Aurora and WinTotal appraisal software with EDI capabilities
Ø Demonstrated ability to analyze, evaluate, and incorporate changes while working in the Industrial Engineering department.
Ø Extensive public contact and experienced with Project Management, time line development, and sales associate training.
Ø Effective executive office presentation skills.
Ø Assisted with implementation and transition to computerized delivery system.
Ø A solid reputation for upholding high ethical standards and realizing corporate goals and objectives.
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Owner/ Real Estate Appraiser: Hancock Hollow Group Woodbine, Maryland 2001-present |
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Manage and oversee daily activities of a licensed real estate appraisal company working independently for several dozen lenders and financial institutions throughout Maryland counties.
Key Accomplishments:
§ Proficient with Aurora and WinTotal appraisal software with EDI capabilities. FHA approved and Review certified
§ Successfully completed over 4,000 residential appraisals |
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Apprentice Real Estate Appraiser: Tower Real Estate Group Glen Burnie, Maryland 1999-2001 |
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Apprentice real estate appraiser working independently in the Washington, DC and surrounding Maryland counties.
Key Accomplishment:
§ Proficient with WinTotal 2000 appraisal software and EDI |
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Manager: United Parcel Service Atlanta, GA/Laurel, Maryland 1977-1999 |
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Served as the subordinate management level in the Industrial Engineering department. Analyzed results of operations for substantial gains and more efficient utilization of resources. Determined staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Handled various industrial engineering management functions to include GPS tracking software development and development testing, time study & operations analysis and business plan and budget analysis. Accounted for overseeing company’s operation to include training of delivery drivers and warehouse staff.
Key Accomplishments:
§ Served as delivery driver for 12 years
§ Generated successful business plans, wrote performance reviews, and managed up to 120 drivers and warehouse employees
§ Consistently demonstrate responsiveness, strong customer focus, and ability to build good customer relationships. Effectively negotiate with clients and serve as an ongoing customer resource and problem-solver |
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B.S. in Business and Engineering Technology Management; Minor in Marketing Management:
University of Maryland College Park, Maryland expected graduation: Fall 2009 |
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Appraisal Licensing Requirements:
Prince George’s Community College Largo, Maryland November 1999 |
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Certificate Program, Management Basic Training School:
Winthrop College Rock Hill, South Carolina 1991 |
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A.A. Architectural and Mechanical Engineering; Minor in Computer Sciences:
Montgomery College Rockville, Maryland 1976 |
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Formal Appraisal Training |
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MAA, National USPAP Course
AACC- GBTC September 2007
MAA, Zoning & Development Regulations
MD, Balt., MD November 2005
MAA, Appraising The Farm Property
Balt., MD May 2004
MAA, Expert Witness
Hunt Valley, MD May 2004
MAA, National USPAP Course
BWI Airport March 2004
NAIFA, 18.0 Appraisal Form Filling Essentials
NAIFA, 18.1 Paperless Office Techniques
City, State November 2003
NAREA, 2002 Expo and Conference
Las Vegas, Nevada October 2002
PDI, Home Renovations and Contributions
Real Estate Investment Analysis, PDI Inst
S.S., MD June 2002
Real Estate Auctions As Marketing, PDI Inst
Understanding Residential Market Values, PDI Inst
S.S., MD May 2002
Real Estate Foreclosures, MCC
Rock., MD November 2001
Real Estate: ABC’s Of Selling A House, MCC
Rock., MD October 2001
Real Estate Fair Housing Update, PGCC
Real Estate Legislative Update, PGCC
Largo, MD October 2001
Lead Paint Update, PGCC
Largo, MD September 2001
Appraisal Licensing Supplement, PGCC
Appraisal Standards and Ethics, PGCC
Largo, MD December 1999
Real Estate Practices Of Appraising, PGCC
Largo, MD November 1999
Real Estate Principles Of Appraising, PGCC
Largo, MD October 1999
Maryland State Licensed Appraiser
Member of National Association of Real Estate Appraisers
Member of Independent Fee Appraisers
Member of Maryland Association of Appraisers
Associate Member of Howard County Association of Realtors
Associate Member of Maryland Association of Realtors
Associate Member of National Association of Realtors
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